"No Fluff, Just Impact" Kate Stetsiuk on AI’s Role in the Future of Housing
Kate Stetsiuk, Head of AI at The Dot Collective, was recently featured on the “
On the Air” podcast hosted by Stonewater. In a rich conversation alongside Gareth Lloyd (Chief Information and Transformation Officer at Stonewater) and Jon Cocker (Chief Information Officer at Platform Housing Group), Kate explored how AI is already reshaping the housing sector—from automation and customer service to ethical risks and regulation.
Author
Kateryna Stetsiuk
Head of AI Practice
Kate is the Head of AI Practice at The Dot Collective, helping businesses integrate AI to reduce costs and drive growth. As the founder of an AI development company, she has dedicated her career to delivering cutting-edge AI solutions and making complex concepts accessible through workshops, articles, and YouTube content.
In a time when AI is rapidly moving from buzzword to backbone, this discussion went beyond surface-level hype to offer real insights, practical use cases and a thoughtful vision for responsible adoption.
Link to episode: https://open.spotify.com/episode/2JpCFRJUGrA2Y1DBdqHHjo?si=1yXGO9SETU2bWA051eY7lQ
Key Takeaways from Kate Stetsiuk
1. AI is a tool for empowerment, not replacement.
“AI enables teams to work more efficiently by taking on time-consuming, repetitive tasks. This frees people to focus on creative, meaningful work that requires empathy and problem-solving.”
Kate shares examples from customer service, where AI chatbots handle routine inquiries—like checking balances or confirming rent payments—freeing up staff for more complex and emotionally sensitive issues. She encourages organisations to view AI to extend human capacity, not reduce it.
2. Ethics and explainability are non-negotiable.
“It’s not enough to roll out an AI system and hope for the best. Ethical frameworks, clear policies, and transparency are a must.”
Here, she stresses the need for proactive governance. She highlights the importance of clearly defining how AI decisions are made—especially when they affect vulnerable residents—and points to the risks of relying on opaque "black box" models without sufficient oversight.
3. Education is the foundation of successful AI adoption.
“The first step is AI literacy. Teams need to understand what’s possible—and what’s not—before they can spot opportunities.”
Kate encourages organisations to start small, identify a clear business problem, and build from there. She champions internal education and creating space for AI advocates to emerge—because real impact begins when teams understand and engage with the tools available to them.
Kate’s Reflection
“Had a great discussion about how automation is transforming customer service, the real impact of AI in the workplace, and the ethical and regulatory challenges that come with it. No fluff – just a deep dive into what AI truly means for businesses today.”
Why This Matters
As Kate and the rest of the panel made clear, AI is not a distant trend—it's already influencing the way housing providers operate. But success hinges on how it's implemented. The conversation highlighted the importance of using AI to serve people better, not faster for its own sake and ensuring that ethical and practical guardrails evolve in parallel with the technology.
Want to learn how The Dot Collective helps organisations adopt responsible, high-impact AI strategies?
Contact us at hello@thedotcollective.co.uk or explore our AI services here.
Author
Kateryna Stetsiuk
Head of AI Practice
Kate is the Head of AI Practice at The Dot Collective, helping businesses integrate AI to reduce costs and drive growth. As the founder of an AI development company, she has dedicated her career to delivering cutting-edge AI solutions and making complex concepts accessible through workshops, articles, and YouTube content.